"Effective transformation begins with insight into who we really are and how we interrelate with others. Armed with this understanding,
we then can craft a plan for change."

- Insight Consulting & Training -

Planning

Talent Dev   

CYNTHIA C. KITAGAWA          SHERRI Y. OKINAGA     

Cynthia C. Kitagawa

Cynthia has almost 30 years of professional experience in the areas of sales and marketing, information technology, management, wireless telecommunications, and organizational development.

She enjoys dealing with the challenge of change and new opportunities and is energized by situations that require creative problem solving.  She learned from personal experience, the true value of effective teaming and leadership.  Armed with these skills, she successfully led cross-functional teams to introduce major technology, system, and process changes with minimal impact to operations and the customer base.

Cynthia is passionate about helping people make work rewarding.  She believes that in high performance organizations, people enjoy what they do and do their jobs well, and the organization and customers they serve are rewarded by the value they create.  She works with her clients to tailor programs to transform their organizations to achieve these kinds of results. Before launching Insight Consulting & Training, she was Director of Customer Services-Strategy & New Initiatives for AT&T Wireless in Redmond, Washington.  She analyzed Customer Service operations, developed strategies to reduce operational costs and generate revenue, and executed plans to meet organizational objectives.  Prior to that, she managed the deployment of new generation technology in major markets across the country and the transition of acquired markets to national systems and processes.  She gained much of her business experience in Marketing and Information Technology working at IBM and Kamehameha Schools in Hawaii before moving to Washington.

Cynthia holds a Bachelor of Business Administration degree with a major in Marketing from the University of Washington.  She is a member of SHRM (Society for Human Resource Management) and ASTD (American Society for Training & Development).  She is also a certified MBTI (Myers-Briggs Type Indicator^®) personality assessment administrator, People Skills^® behavioral style administrator, and Junior Achievement volunteer.

Sherri Y. Okinaga

Sherri brings 18 years of business experience from a large Fortune 500 company, mid-size company and not-for-profit organization to the marketplace.  She has enjoyed successful careers in customer service, corporate sales & marketing, information technology, secondary education, and non-profit constituent management.

Sherri has blended her unique experiences in the private and non-profit sectors and academia to help organizations achieve targeted results.  She is skilled in designing and delivering specialized training in the areas of diversity, personal effectiveness, quality customer service, team building and high performance leadership development.

Sherri continues to conduct numerous keynote speaking engagements on the ever popular topic of "generational differences in the workplace." Over the years, she has demonstrated her passion and ability to work effectively with all levels of employees and customers. Prior to forming Insight Consulting and Training in 2004, Sherri was Director of Alumni Relations for Iolani School.  She collaborated with hundreds of volunteers to advance the K-12 institution.  As an International Product Manager for AT&T Wireless headquarters in Redmond, Washington, Sherri led global marketing and product development teams to deliver value-added solutions to worldwide customers.  She gained her initial business experience in IT project management and marketing working at Kamehameha Schools and IBM.  Sherri was also a member of the foreign language faculty at Iolani School and is experienced conducting business with international partners.

Sherri holds a Bachelor of Business Administration degree with a major in Marketing and has been certified in project management.  She is a 2003 Pacific Century Fellow and engaged in volunteer work for several charitable organizations in Hawaii. She and her husband enjoy the joys and challenges of raising their 6 year-old twin boys.

Strategic Planning    Talent Development    Generational Differences
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